David Robert
465 Buckland Hills Drive
Apt 32234
Manchester, CT 06040
Dear Circuit City,
My name is David Robert, and I’m writing from Manchester CT. I wanted to discuss with you, today, the unacceptable sub-par service I received at your Manchester/Buckland Hills store.
On the morning of December 22nd, I went to your website and purchased a Uniden Cordless Phone, model number TRU8885-2. The cost of this phone was $129.99, plus an additional rebate. I paid for it with my discover card, and chose to do the “in-store” pickup.
Later that day, at around 5:30 pm, I went to your store to pick up my item. Being it so close to Christmas, the lines were heavey, and there were atleast 12 people in line for the “Online Express Pickup” counter.
I decided that I would come back at a better time. I wasn’t in a rush to pick it up, for I had a couple days left before Christmas.
During the afternoon of December 23rd, at around 4:00, I went to your store to pick up the cordless phone. I stood in the 8-person line at the customer service desk. There was only one person working at the customer service counter, and the wait in line was about 12 minutes. When I was finally next in line, I gave the lady my order number and credit card.
After signing the receipt, I was told to wait “in another line” for my item pickup. I patiently waited in this line for over 22 minutes. I watched as other people’s items appeared on the conveyor belt – but there was no Uniden Cordless phone.
As I was waiting, I noticed other customers, standing in the normal checkout line, were happily leaving the store with their purchases, while I had to stand and wait for a product that I already paid for, but could not have.
About five minutes later (Total wait time after I signed the credit card receipt: 27 minutes.. and I had been in the store for about 39 minutes) I finally saw the Uniden Cordless phone move across the conveyor belt.
I waited for another 4 or 5 minutes, and then decided to pull a sales associate aside for assistance. I just wanted to get my phone, and get out. The sales associate, Jon ( heavey build, dark hair), said he could not help me, and when asked if I could see a manager, he stated that a manager would not be able to help me either. So, I continued to wait.
Finally, I gave up waiting, cut into the line of waiting customers, and stated “My item is right there, can I please have it?”
The woman, giving me an attitude, grabbed the phone off the conveyor belt, slammed it down on the counter, scanned the item and my receipt, put it in a bag and – no joke – threw it across the counter at me. I was then told to have a “Happy F*cking Holiday” The customers behind me in line were shocked, and I was truly embarassed.
This attitude, both of “Jon” and of the female sales associate, was not only unprofessional, but also inexcusable. I have worked retail during my teenage years, and I understand that it can – indeed – get stressful and tumultuous during the holiday season. But, to treat a customer with that level of disrespect to is 100% unacceptable.
In addition, I never received the $20 mail-in rebate for this Uniden phone, nor do I plan to go back into this store and ask for it. I honestly think that something needs to be said and done. While I am not typically offended by the use of the “f-bomb”, I feel that this sales associate will say it to the wrong customer – and cause a HUGE problem.
Thank you.
David M. Robert
Thursday, November 1, 2007
Wednesday, October 31, 2007
Friday, October 19, 2007
Dear Red Plate, Hartford
Dear “Red Plate”
I write to you today to discuss my experience on Friday, October 19th, from 12-12:45pm, where I attended a lunch meeting with my boss. This was my 4th time visiting your establishment. (I’ve been eating at your restaurant every Friday for the past 4 weeks)
Without a doubt – I must say that your food is great. Your selection of salads is better than any other restaurant in Hartford. In the past, I’ve typically gone to City Steam, Mayor Mikes, Agave, Vito’s, etc etc – but it wasn’t until I went to “the former red plate” that I truly found several salads that I enjoyed.
With my salad, I typically enjoy a cocktail of a shot of standard vodka, with seltzer and a lemon – all in a pint glass.
Now, the first 3 times I’ve been to your restaurant, I’ve been charged $4 for this drink, which I thought was very cheap (but I wasn’t one to complain).But, on 10/19, I was charged $10 a drink (I had two – total $20). The bill stated “double shot” of stoli for $12, plus $4 for two “misc” drinks. The total - $20.
Now, I completely understand if I was charged incorrectly for my drink the first 3 (THREE) times I visited your restaurant. That’s okay. And, if the correct price of the cocktail was $10 – well – it’s $5 at Mayor Mikes and $6 at agave – your prices are high.
But – I can’t really shake that fact that Nicole, the waitress, wasn’t exactly all that professional/pleasant when I inquired about why the cost of my drink “more than doubled” from $4 to $10. So hence – zero tip for her.
As I left, I was approached by another employee (male, did not introduce himself) who gave an honest true effort to alleviate the situation. Frankly – I was running late, and had no time to discuss the bill or hash out the charges. Unfortunately, this individual pulled my boss aside to discuss, and he (my boss) just kinda said “I’m not involved. Keep me out”. This was very embarrassing to me, and my boss.
Overall, I don’t care if I was mistakenly charged for a drink – whether it be on 10/19, or the past 3 times I was here. But, what bothers me most is the fact that Nicole had an attitude, and the male individual pulled my boss aside to discuss the bill. Frankly – an error was made at some point – but it’s not my problem to rectify it. I kindly and professionally mentioned it to Nicole – and she did nothing except tell me to “talk to the bartender”.
Overall, I feel your restaurant needs to thoroughly hash out the prices of your drinks, and make that well known to your employees. Because, I must admit – for awhile, the former “Red Plate” was becoming my new favorite restaurant. But now, it’s reputation has been tarnished, and I will not be going back anytime soon.
-David
I write to you today to discuss my experience on Friday, October 19th, from 12-12:45pm, where I attended a lunch meeting with my boss. This was my 4th time visiting your establishment. (I’ve been eating at your restaurant every Friday for the past 4 weeks)
Without a doubt – I must say that your food is great. Your selection of salads is better than any other restaurant in Hartford. In the past, I’ve typically gone to City Steam, Mayor Mikes, Agave, Vito’s, etc etc – but it wasn’t until I went to “the former red plate” that I truly found several salads that I enjoyed.
With my salad, I typically enjoy a cocktail of a shot of standard vodka, with seltzer and a lemon – all in a pint glass.
Now, the first 3 times I’ve been to your restaurant, I’ve been charged $4 for this drink, which I thought was very cheap (but I wasn’t one to complain).But, on 10/19, I was charged $10 a drink (I had two – total $20). The bill stated “double shot” of stoli for $12, plus $4 for two “misc” drinks. The total - $20.
Now, I completely understand if I was charged incorrectly for my drink the first 3 (THREE) times I visited your restaurant. That’s okay. And, if the correct price of the cocktail was $10 – well – it’s $5 at Mayor Mikes and $6 at agave – your prices are high.
But – I can’t really shake that fact that Nicole, the waitress, wasn’t exactly all that professional/pleasant when I inquired about why the cost of my drink “more than doubled” from $4 to $10. So hence – zero tip for her.
As I left, I was approached by another employee (male, did not introduce himself) who gave an honest true effort to alleviate the situation. Frankly – I was running late, and had no time to discuss the bill or hash out the charges. Unfortunately, this individual pulled my boss aside to discuss, and he (my boss) just kinda said “I’m not involved. Keep me out”. This was very embarrassing to me, and my boss.
Overall, I don’t care if I was mistakenly charged for a drink – whether it be on 10/19, or the past 3 times I was here. But, what bothers me most is the fact that Nicole had an attitude, and the male individual pulled my boss aside to discuss the bill. Frankly – an error was made at some point – but it’s not my problem to rectify it. I kindly and professionally mentioned it to Nicole – and she did nothing except tell me to “talk to the bartender”.
Overall, I feel your restaurant needs to thoroughly hash out the prices of your drinks, and make that well known to your employees. Because, I must admit – for awhile, the former “Red Plate” was becoming my new favorite restaurant. But now, it’s reputation has been tarnished, and I will not be going back anytime soon.
-David
Monday, October 15, 2007
OH MY GOD!
Sadly, I made this face today.
Over a coupon.
To bath and body works.
heh heh.
(A big thanks to octo-ass )
Tuesday, October 2, 2007
Icicle Lights at Target...
I bounce over to Target to poke around.
Now, generally speaking – when I go to target, I don’t grab a cart or a basket, because that invites me to fill it up. So, I entered the store – commando – with just my bare hands to hold my potential purchases.
Note: POTENTIAL.
So, I begin poking around, and I walked by the detergent aisle – grabbed a super size jug of dishwasher liquid.
Then I proceeded down the next couple of aisles, with my half full iced coffee in one hand, and the jug of detergent in the other.
I then went down the pet aisle, and thought to myself “hmm.. bella needs a new bone. One she won’t chip her teeth on”
So I grabbed her a bone.
I then proceeded into the Christmas department, feeling that warm tingly feeling of the decorated trees and lights.
I figured, it would be cute to “wrap” our deck railing with icicle lights, so I go to check them out.
Now, I’ve been burnt, in the past, by icicle lights. Folks, it’s ALL about marketing. The box says “75 lights”, but the actual strand of lights is only 3 feet long. Sure, there’s 75 lights, but not enough to cover the length of a deck railing.
So, I think in my mind, that the deck railing is like.. 15 feet. That’s fair, right?
So I picked up two packages of clear icicle lights – 18 feet long. That would be plenty.
(Little did I know, I was purchases two sets of icicle lights – one with white wire, and one with green wire – because the fucking package has to state “ICICLE LIGHTS” in nine fucking languages – but there wasn’t any room to write “GREEN WIRE” on the box.)
Anywho..
So I’m walking towards the registers – with a coffee, detergent, bella’s bone, and two packages of icicle lights – when I walk by the light bulb aisle.
“Hmm.. we have two burnt out bulbs in the house. I should buy some light bulbs.”
So I grabbed the 8 pack (on sale) of 100 watt bulbs. (Yes, I like the burn-your-retinas-till-you-cry wattage)
I then realize – “Oh crap, I need zip ties, to attach the wires to the railing”, so I proceed BACK to the Christmas aisle.
I’m looking and looking, and suddenly, I lose grip of my iced coffee, and it falls to the ground – spilling everywhere. (By then, it was only ¼ full, but still, it made a mess)
“DAMN!” I said.
Bending over to pick up the coffee cup, which was still leaking, I dropped one of the boxes of icicle lights.
“SHIT”, I exclaimed.
The woman in the aisle was like “Whew, it just isn’t your day today!”
(no shit, lady.)
So, the woman doesn’t even bother helping me, and watches me struggle to get my coffee and icicle lights off the ground.
Then, as if my life wasn’t embarrassing enough….
Down goes the 8-pack of light bulbs, and the detergent..
“FUCK!!!”
Now, as if it wasn’t bad enough hearing 2 or 3 lightbulbs break, it PROBABLY didn’t help the situation when the detergent – just milliseconds later, lands on the damn box of lightbulbs.
The woman in the aisle looks at me, laughing, stating: “It REALLY isn’t your day.”
Obviously, I kicked the coffee and the box of smashed light bulbs to the side of the aisle (exclaiming “FUCK IT” in the process),grabbed the rest of my crap, and headed to the registers.
Back home, I unloaded my stuff, and began to hang the Christmas lights. Because I didn’t get the zip ties, I was stuck with craft (or should I say: crap) wire.
Okay, WHO KNEW my deck railing was only 9 feet…
And I had 38 feet of icicle lights (white AND %$#%$^$ green wire) to deal with.
So, SIX HUNDRED lights later, the entire side of the apartment complex, trees and ground included, are basking in the light of our “is it on fire?” deck railing.
So bright….
Now, generally speaking – when I go to target, I don’t grab a cart or a basket, because that invites me to fill it up. So, I entered the store – commando – with just my bare hands to hold my potential purchases.
Note: POTENTIAL.
So, I begin poking around, and I walked by the detergent aisle – grabbed a super size jug of dishwasher liquid.
Then I proceeded down the next couple of aisles, with my half full iced coffee in one hand, and the jug of detergent in the other.
I then went down the pet aisle, and thought to myself “hmm.. bella needs a new bone. One she won’t chip her teeth on”
So I grabbed her a bone.
I then proceeded into the Christmas department, feeling that warm tingly feeling of the decorated trees and lights.
I figured, it would be cute to “wrap” our deck railing with icicle lights, so I go to check them out.
Now, I’ve been burnt, in the past, by icicle lights. Folks, it’s ALL about marketing. The box says “75 lights”, but the actual strand of lights is only 3 feet long. Sure, there’s 75 lights, but not enough to cover the length of a deck railing.
So, I think in my mind, that the deck railing is like.. 15 feet. That’s fair, right?
So I picked up two packages of clear icicle lights – 18 feet long. That would be plenty.
(Little did I know, I was purchases two sets of icicle lights – one with white wire, and one with green wire – because the fucking package has to state “ICICLE LIGHTS” in nine fucking languages – but there wasn’t any room to write “GREEN WIRE” on the box.)
Anywho..
So I’m walking towards the registers – with a coffee, detergent, bella’s bone, and two packages of icicle lights – when I walk by the light bulb aisle.
“Hmm.. we have two burnt out bulbs in the house. I should buy some light bulbs.”
So I grabbed the 8 pack (on sale) of 100 watt bulbs. (Yes, I like the burn-your-retinas-till-you-cry wattage)
I then realize – “Oh crap, I need zip ties, to attach the wires to the railing”, so I proceed BACK to the Christmas aisle.
I’m looking and looking, and suddenly, I lose grip of my iced coffee, and it falls to the ground – spilling everywhere. (By then, it was only ¼ full, but still, it made a mess)
“DAMN!” I said.
Bending over to pick up the coffee cup, which was still leaking, I dropped one of the boxes of icicle lights.
“SHIT”, I exclaimed.
The woman in the aisle was like “Whew, it just isn’t your day today!”
(no shit, lady.)
So, the woman doesn’t even bother helping me, and watches me struggle to get my coffee and icicle lights off the ground.
Then, as if my life wasn’t embarrassing enough….
Down goes the 8-pack of light bulbs, and the detergent..
“FUCK!!!”
Now, as if it wasn’t bad enough hearing 2 or 3 lightbulbs break, it PROBABLY didn’t help the situation when the detergent – just milliseconds later, lands on the damn box of lightbulbs.
The woman in the aisle looks at me, laughing, stating: “It REALLY isn’t your day.”
Obviously, I kicked the coffee and the box of smashed light bulbs to the side of the aisle (exclaiming “FUCK IT” in the process),grabbed the rest of my crap, and headed to the registers.
Back home, I unloaded my stuff, and began to hang the Christmas lights. Because I didn’t get the zip ties, I was stuck with craft (or should I say: crap) wire.
Okay, WHO KNEW my deck railing was only 9 feet…
And I had 38 feet of icicle lights (white AND %$#%$^$ green wire) to deal with.
So, SIX HUNDRED lights later, the entire side of the apartment complex, trees and ground included, are basking in the light of our “is it on fire?” deck railing.
So bright….
A Letter Written for my Buddy, George
George Martin
Your street
Springfield , MA XXXXXX
Reservation Number: Q54M4004
Holiday Inn
Fort Lauderdale Beach
Address here.
Ft. Lauderdale, FL XXXXX
Dear Holiday Inn,
My name is George Martin, and I am writing to notify you my hotel experience at the Holiday Inn in Fort Lauderdale Beach , Florida . I stayed at this establishment during the dates of January 16th thru Saturday 21st. My reservation number can be found at the top of this document.
To get started, I found some very positive things about this hotel. The view from the hotel room was absolutely fantastic. I really got the true Fort Lauderdale experience when it came to viewing the beaches and related activities. I was also very much impressed with the location of the hotel, for a quick walk to the beach is always appreciated!
Yet, my vacation to Ft. Lauderdale started it’s downward spiral when I learned that I would be charged for parking- a fee that was not stated when I made my reservation. I personally feel "led on" by false descriptions of your hotel online and I believe that changes should be made to your online descriptions. In addition, I truly felt that once I paid for the hotel room, I wouldn’t be "nickled and dimed" throughout my stay. I was also turned off regarding that a $600 hold was placed on my credit card- once again, another cost event that I was not aware of..
A second situation that added to my displeasement of the hotel involved the window to my hotel room – it simply would not open. I saw that other windows in the hotel were open, and I felt cheated that my room’s window just would not open to let the fresh air in. Totally unacceptable, in my opinion.
Third, the television in my room did not function properly. The cable kept cutting in and out, deeming the television positively worthless.
Finally, the final straw involved your maintenance people – who – without regard to the “do not disturb” sign on my door, entered my hotel room to replace the “emergency exit/hotel rates” tags on the back of the my hotel room door. This was inexcuseable. At the time, I was in the process of stepping out of the shower, where I heard people in the room. Not only did I feel scared, but I also felt embarassed - two qualities which I'm sure you don't expect of your guests.
Overall, I feel that I did not get the proper hotel experience for the cost of my stay here at the Holiday Inn Ft. Lauderdale. Not only do I feel cheated and ripped off, I feel that something should be done so that these situations do not happen to future customers.
I look forward to speaking with you about my experience,
George Martin
Your street
Springfield , MA XXXXXX
Reservation Number: Q54M4004
Holiday Inn
Fort Lauderdale Beach
Address here.
Ft. Lauderdale, FL XXXXX
Dear Holiday Inn,
My name is George Martin, and I am writing to notify you my hotel experience at the Holiday Inn in Fort Lauderdale Beach , Florida . I stayed at this establishment during the dates of January 16th thru Saturday 21st. My reservation number can be found at the top of this document.
To get started, I found some very positive things about this hotel. The view from the hotel room was absolutely fantastic. I really got the true Fort Lauderdale experience when it came to viewing the beaches and related activities. I was also very much impressed with the location of the hotel, for a quick walk to the beach is always appreciated!
Yet, my vacation to Ft. Lauderdale started it’s downward spiral when I learned that I would be charged for parking- a fee that was not stated when I made my reservation. I personally feel "led on" by false descriptions of your hotel online and I believe that changes should be made to your online descriptions. In addition, I truly felt that once I paid for the hotel room, I wouldn’t be "nickled and dimed" throughout my stay. I was also turned off regarding that a $600 hold was placed on my credit card- once again, another cost event that I was not aware of..
A second situation that added to my displeasement of the hotel involved the window to my hotel room – it simply would not open. I saw that other windows in the hotel were open, and I felt cheated that my room’s window just would not open to let the fresh air in. Totally unacceptable, in my opinion.
Third, the television in my room did not function properly. The cable kept cutting in and out, deeming the television positively worthless.
Finally, the final straw involved your maintenance people – who – without regard to the “do not disturb” sign on my door, entered my hotel room to replace the “emergency exit/hotel rates” tags on the back of the my hotel room door. This was inexcuseable. At the time, I was in the process of stepping out of the shower, where I heard people in the room. Not only did I feel scared, but I also felt embarassed - two qualities which I'm sure you don't expect of your guests.
Overall, I feel that I did not get the proper hotel experience for the cost of my stay here at the Holiday Inn Ft. Lauderdale. Not only do I feel cheated and ripped off, I feel that something should be done so that these situations do not happen to future customers.
I look forward to speaking with you about my experience,
George Martin
Subscribe to:
Posts (Atom)