A Letter Written for my Buddy, George

George Martin
Your street
Springfield , MA XXXXXX
Reservation Number: Q54M4004

Holiday Inn
Fort Lauderdale Beach
Address here.
Ft. Lauderdale, FL XXXXX

Dear Holiday Inn,

My name is George Martin, and I am writing to notify you my hotel experience at the Holiday Inn in Fort Lauderdale Beach , Florida . I stayed at this establishment during the dates of January 16th thru Saturday 21st. My reservation number can be found at the top of this document.

To get started, I found some very positive things about this hotel. The view from the hotel room was absolutely fantastic. I really got the true Fort Lauderdale experience when it came to viewing the beaches and related activities. I was also very much impressed with the location of the hotel, for a quick walk to the beach is always appreciated!

Yet, my vacation to Ft. Lauderdale started it’s downward spiral when I learned that I would be charged for parking- a fee that was not stated when I made my reservation. I personally feel "led on" by false descriptions of your hotel online and I believe that changes should be made to your online descriptions. In addition, I truly felt that once I paid for the hotel room, I wouldn’t be "nickled and dimed" throughout my stay. I was also turned off regarding that a $600 hold was placed on my credit card- once again, another cost event that I was not aware of..

A second situation that added to my displeasement of the hotel involved the window to my hotel room – it simply would not open. I saw that other windows in the hotel were open, and I felt cheated that my room’s window just would not open to let the fresh air in. Totally unacceptable, in my opinion.

Third, the television in my room did not function properly. The cable kept cutting in and out, deeming the television positively worthless.

Finally, the final straw involved your maintenance people – who – without regard to the “do not disturb” sign on my door, entered my hotel room to replace the “emergency exit/hotel rates” tags on the back of the my hotel room door. This was inexcuseable. At the time, I was in the process of stepping out of the shower, where I heard people in the room. Not only did I feel scared, but I also felt embarassed - two qualities which I'm sure you don't expect of your guests.

Overall, I feel that I did not get the proper hotel experience for the cost of my stay here at the Holiday Inn Ft. Lauderdale. Not only do I feel cheated and ripped off, I feel that something should be done so that these situations do not happen to future customers.

I look forward to speaking with you about my experience,

George Martin