Dunkin Donuts at Walmart...

Dear Dunkin Donuts,

Hello There! My name is David Robert, and I write to you today from Manchester,CT! I wanted to tell you about my experience at a local dunkin donuts. For some background info, I go to Dunkin’s at least twice a day – sometimes three times a day. That’s up to 21 times per week, or up to 84 times per month.

Obviously, when you go as often as I do, you sometimes meet some “bad egg” employees. Well, last night, I met a very disgruntled employee who had little patience and respect for me, as a customer.

I want you to know, as a customer - when I make my trips to dunkins, I always say the same thing. “May I please have a large French vanilla iced coffee, little bit of milk, little bit of ice.” Please note that, unlike other customers, I don’t use the terms “I need a large French…” or “Gimmie a large French”… or “Can I have a large French”…. It’s always, for me “May I please have…” I’m just trying to be clear, nice, and respectful, cause I once worked at Dunkin Donuts.

Anywho, the Dunkin’ Donuts I went to was at Walmart, in Manchester CT. It was approximately 5:30 at night (Sunday, November 13th), and there were two individuals working – a male and a female. The male waited on me – asking what he could get for me today.

I stated “May I please have a large French Vanilla iced –“

Immediately, he interrupted me, asking if I wanted cream and sugar.

I continued on “iced coffee, with a little bit of milk –“

He interrupted me again, asking if I wanted cream and sugar.

I continued on “little bit of milk, and a little bit of ice”

He looked at me, and began to give me an attitude. “Do you want sugar?”

I said “Just a little bit of milk and ice, please”

Then, he raised his voice “Sugar – YES OR NO, SIR?”

I stated “No thank you.”

I then had to have the same conversation regarding “cream or milk.” He yelled across the counter “Sir, CREAM or MILK?”

“Milk, please. Just a little”

This is absolutely insane. I’m a well educated masters-degree IT-corporate individual. I work on multimillion dollar projects for 10 hours a day. I don’t need some 16 year old, with a bad attitude, disrespecting me.

My advice to him – Maybe if he spent less time interrupting me, and more time listening, he would have had a clear understanding of what I was asking for.

In the end – my coffee was 100% wrong. No, it wasn’t French Vanilla, and it was full of milk and ice. One big sip, and the cup was literally half empty. I would have gone back to the counter to complain, but I wasn’t going to give him the satisfaction that I wasn’t happy with my coffee.

This is just unacceptable.