Fudgie the Disappointment

Dear Carvel Corporation,

Good morning. My name is David Robert, and I am writing you today to share my experience with one of your products that I purchase this weekend (June 18th, 2006) at your Carvel Store in Vernon, CT. To celebrate father's day, I thought it would be a great idea to order one of your "Fudgie the Whale" cakes. It's a unique item, it's fun, and well - it would be a great complement to my father's day picnic menu.

So, at about 11:30 am on Sunday, I picked up the cake ( that I had ordered previously) at your Vernon, CT, store. The total was $18.99, and the sales associate behind the counter ( young male) was very kind and professional. When I got home, I immediately put the cake in the freezer. About 5 hours later, I took it out of the freezer, put it on the counter, and opened the box. With family all around, ready to oogle over this unique frozen confection - we all soon realized that "Fudgie the Whale" was more like"Fudgie, the disappointment."

I'll admit - it was in the shape of a whale.. but it was tiny !! I mean, this cake was barely enough to feed 12 people! Whales should be big, and in this case, the cake's size was more comparable to "Fudgie,the ferret".. Secondly, who ever frosted this cake obviously didn't know what they were doing. They missed every corner of the cake. and the inside of the cake- ( the vanilla-chocolate-crunchie ice cream) was clearly visible from 2 feet away - without even cutting the cake! Third - your pictures online - and your pictures in the store - show the sides of the cake covered in nuts . nope, not my cake. I think the decorator of this cake either got distracted, went on break, or just gave up. And for $18.99, I am not impressed.

In fact, I cringe to even think what "Cookie Puss", "Hug Me Bear", or that "Clown Face Cake" would look like, when created by this cake decorator. Overall, I am not satisfied. I feel that for $18.99, there should be SOME level of "professional creativity" in this cake. It shouldn't look like some 7 year old slapped it together and frosted it with their fingers.(Pictures of this cake, are available upon request)

Thank you,

David Robert